Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
Stackbrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website platform service at stackbrix.com (the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Create a website using our platform
- Contact us for support
- Subscribe to our newsletter
- Make a payment
This information may include:
- Name and contact information (email address, phone number)
- Business information (company name, website details)
- Payment information (processed securely through third-party providers)
- Account credentials (username, encrypted passwords)
Automatically Collected Information
When you access our Service, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Usage data and analytics
- Cookies and similar tracking technologies
- Log files and server data
Website Content Information
When you create websites using our platform, we collect:
- Website content and media files
- Template preferences and customizations
- Domain and hosting configurations
- Client data you choose to store (appointment bookings, customer information)
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Creating and managing your account
- Providing website hosting and platform services
- Processing payments and managing subscriptions
- Providing customer support and technical assistance
- Delivering requested features and functionality
Communication
- Sending account-related notifications
- Providing customer support responses
- Sending marketing communications (with your consent)
- Notifying you of service updates and security alerts
Improvement and Analytics
- Analyzing usage patterns to improve our Service
- Developing new features and functionality
- Conducting research and analytics
- Monitoring Service performance and security
Legal Compliance
- Complying with applicable laws and regulations
- Protecting our rights and preventing fraud
- Responding to legal requests and law enforcement
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our Service:
- Payment processors (Razorpay, PayU etc)
- Cloud hosting providers (Linode, Google Cloud)
- Analytics services (Google Analytics)
- Email service providers
- Customer support platforms
Business Transfers
If Stackbrix is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Court orders or legal process
- Government or regulatory requests
- Protection of our rights or property
- Investigation of fraud or security issues
With Your Consent
We may share your information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and monitoring
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Achieve the purposes outlined in this Privacy Policy
Retention Periods:
- Account information: Until account deletion plus 30 days
- Website data: Until account cancellation plus 90 days for backup purposes
- Payment information: As required by financial regulations
- Analytics data: Aggregated data may be retained indefinitely
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Request a copy of your data in a portable format
Correction and Updates
- Correct inaccurate or incomplete information
- Update your account details at any time
Deletion
- Request deletion of your personal information
Close your account and remove associated data
Restriction and Objection
- Restrict processing of your information in certain circumstances
- Object to processing for marketing purposes
Withdrawal of Consent
- Withdraw consent for data processing where consent is the legal basis
To exercise these rights, please contact us at privacy@stackbrix.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Cookie Management:
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.
Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.
Third-Party Integrations May Include:
- Payment processors
- Social media platforms
- Analytics services
- Email marketing tools
- Domain registrars
Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Sending you an email notification
- Displaying a prominent notice on our Service
Your continued use of the Service after the effective date of the revised Privacy Policy constitutes acceptance of the changes.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@stackbrix.com
Phone: +91-7411095501
Address: Rapidmind Technologies Private Limited, Bengaluru, Karnataka, India
Data Protection Officer: For privacy-related inquiries, you can reach our Data Protection Officer at dpo@stackbrix.com
Compliance with Indian Laws
This Privacy Policy is designed to comply with applicable Indian privacy laws, including:
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Personal Data Protection Bill (when enacted)
Grievance Officer
In accordance with Indian laws, we have appointed a Grievance Officer to address privacy-related complaints:
Name: [Grievance Officer Name]
Email: grievance@stackbrix.com
Response Time: We will respond to grievances within 24 hours and resolve them within 30 days.
This Privacy Policy was last updated on January 1, 2025. Please review it periodically for any changes.
